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Knowledge Base
Account & Profile
(9)
Is Find That Email account free?
How do I sign up for an account?
Do you block accounts for any reason?
How do I change my password?
Can I delete my account?
Billing & Pricing
(17)
How can I download my Invoice?
Do I get a refund If I’m not happy with the service?
How is the payment made?
I don’t know which plan to choose. What do I do?
Where can I find the pricing info?
Bulk Verification and Search
(5)
How do I find emails in bulk?
What are the different bulk actions I can do?
Can I bulk verify email addresses?
Can I bulk search email addresses?
Can I use the bulk verification if I’m on a free plan?
Cold Emailing Strategies
(1)
I want to start cold-emailing for backlinks – Where do I start?
Credits and Usage
(14)
How do I transfer credits to someone?
Do you charge credits for repeated searches?
What happens if I cross my credit limit?
If I switch plans, will I lose my credits?
How can I get more credits?
Email Finder
(7)
Can I use the bulk finder on the free plan?
Can I search for personal emails and not just business ones?
Do you guess the pattern of email addresses?
How do I find emails using your web dashboard?
Can I see my past searches?
Email Verification
(14)
Can I verify emails through the Chrome extension?
Does an Email marked “Valid” have no chance of bouncing?
What does it mean when a server accepts all emails sent?
You flagged email as “risky”, what does it mean?
Why do I need email verification?
General
(9)
Is this GDPR compliant?
What Integrations are available?
Do you sell Email Databases?
How accurate are the results?
Are there tutorials on how to use the product?
Social Prospecting
(5)
How do I install the Find That Email Chrome extension?
Can I verify emails through the Chrome extension?
How does the Find That Email extension work?
How to find emails on LinkedIn Search Results Page?
How to find Emails on LinkedIn – Profile Page?
Subscription
(8)
Do I get a refund If I’m not happy with the service?
How can I switch plans (upgrade or downgrade my account)?
Do I get a refund if I’ve just used the paid plan for only a day and want to cancel it?
Can I upgrade or downgrade my subscription at any time?
If I upgrade today, can I start using my upgraded account immediately?
Teams
(3)
How do I transfer credits to someone?
How do I remove a team member?
How do I add a team member?
