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Knowledge Base
Account & Profile
(9)
Is Find That Email account free?
How do I Sign up for an account?
Do you block accounts for any reason?
How do I change my password?
Can I delete my account?
Billing & Pricing
(19)
If I switch plans, will I lose my credits?
How can I get more credits?
Do subscriptions auto-renew every month/cycle?
What is the subscription cycle?
Do I get a refund If I’m not happy with the service?
Bulk Verification and Search
(3)
How do I bulk verify email addresses?
How do I find emails in bulk?
Can I use the bulk options if I’m on a free plan?
Cold Emailing Strategies
(1)
I want to start cold-emailing for backlinks – Where do I start?
Credits and Usage
(6)
What is a credit?
Can I see how many credits are left ?
Do unused credits get carried over to the next month?
Do you charge credits for repeated searches?
If a search yields no results, do I lose a credit?
Email Finder
(7)
Can I use the bulk finder on the free plan?
Can I search for personal emails and not just business ones?
Can I see my past searches?
Can I ask to have my email address(es) be omitted from the search results?
Do you take feedback for correcting inaccurate emails returned in results?
Email Verification
(10)
Can I verify emails through the Chrome extension?
Can I use the bulk verification on the free plan?
Does an email marked “Valid” have no chance of bouncing?
What does it mean when a server accepts all emails sent?
You flagged email as “risky”, what does it mean?
General
(7)
Is this GDPR compliant?
What Integrations are available?
Do you sell Email Databases?
Are there tutorials on how to use the product?
What is Find That Email?
Social Prospecting
(3)
How do I install the Chrome extension?
Can I verify emails through the Chrome extension?
How do I find emails through your Chrome extension?
Teams
(2)
How do I remove a team member?
How do I add a team member?
