Category: Account & Profile

Home Knowledge Base Account & Profile
Is Find That Email account free?

Yes. The account is free and we don’t charge for being our member. However, for the actual searches we use units called credits, which you can buy according to the volume of emails you need to find or verify. But, first 25 Find and 50 Verify credits are on us, so you can try out […]

How do I Sign up for an account?

To sign up for an  account with us, please head to the upper right part of our website and click the yellow „Try it free“ button. Fill in your information in the boxes (see the pic below) and tick the box next to the text „I’m not a robot“. Please wait a few seconds for […]

Do you block accounts for any reason?

One person gets a single account. If an attempt is made to create multiple accounts by the same person, their account will be blocked. If your account has been accidentally blocked, please reach out to us so we can investigate what happened.  

How do I change my password?

To change your password when you’re signed in, click on your name in the upper right corner of your screen to see more options in the dropdown menu, then click „Profile“: On the following screen, choose „Change Password“ tab: Enter your current and then your new password and click on „Update“.

Can I delete my account?

Yes. Just make sure that you make backup of all of your data (emails & lists) if you want to keep it. To delete your account, click on your name in the upper right corner of your screen to see more options in the dropdown menu, then click „Profile“: Then, click on the tab „Edit […]

I haven’t received the verification email. What do I do?

This happens on rare occasions, but in case you haven’t got your verification email, here’s what you can do:   Wait a few minutes to see if the verification will arrive eventually.   Check the Spam folder in your mailbox and see if you’ve received the email there. If you have, marked the message as […]

Can I change my account email address?

Unfortunately, this is not an option that you can access from your dashboard. If you want to change your email address, please reach to us and require a change of the email address connected to your account.

I am not receiving emails from Find that Emails. What do I do?

Although our email sending systems work seamlessly, there might be anomalies now and then. If you’re not receiving emails from us, please check your Spam folder. If our emails somehow ended in the Spam folder, mark them as „Not Spam“ to continue receiving emails. If you can’t find emails from us neither in your inbox […]

How can I retrieve my password in case I forgot it?

In case you’ve forgot the password for your account with Find That Email, please click on Sign In button in the upper right corner of our website: You’ll be forwarded to the Sign In form: Click on „Forgot password“ and follow the further instructions to retrieve your login information.