Category: Billing & Pricing

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Do credits get carried over to the next month?

Unfortunately, credits don’t get carried over to the next month. So if you see that you often have a lot of credits left at the end of the month, consider switching to a smaller plan. Please note that when you downgrade your plan, your credits from the previous plan – if you have any left, stay in […]

How can I change my billing information?

To change your billing information, choose “Billing” from the drop-down menu that has your name on it in the dashboard:   Go to the “Billing Information” tab and you will see the fields with your information. All of them are editable fields: Edit the fields you want to change and follow the further steps by […]

Is there a free account available?

Yes. The account is free and we don’t charge for being our member. However, for the actual searches we use units called credits, which you can buy according to the volume of emails you need to find or verify. But, first 50 Find and 100 Verify credits are on us, so you can try out […]

How can I cancel my Subscription?

You can downgrade your plan to free at any given time from your Dashboard and you’ll still have access to your premium account until your next billing cycle. To get instructions how to do so, please check this link. 

Why haven’t I received my invoice via email?

For some reason that cannot be explained even by the email gods, some emails go missing. If you don’t receive your invoice by email, please go to your Spam folder and confirm that it isn’t there. Otherwise you could go to the “Billing History” tab in the Billing Section” to access your invoice. See also: Where can I […]

Where can I see all of my Invoices?

Choose “Billing” from the drop down menu that has your name on it: Go to the “Billing History” tab and you will see all of your previous invoices:

What payment methods are supported?

All major credit cards are supported, as well as PayPal. If your credit card doesn’t work with us, don’t hesitate to contact us so we can find a solution.

How do I request a refund?

If you’re not satisfied with our service within 14 days from your subscription, just drops us a chat message or an email to support@findthat.email and we’ll make sure you get your money back.