Category: Credits and Usage

Home Knowledge Base Credits and Usage
What is a credit?

A credit is a unit of payment for finding or verifying emails, where one credit equals one found or verified email. For example, if you have 100 credits, you can search or verify 100 email addresses. But credits are charged only when you get the results of either the search or verification. You won’t be […]

Can I see how many credits are left ?

Absolutely. Go to your Dashboard, by clicking on your name in the upper right corner and choosing Dashboard from the dropdown menu. Under the tab “Info” you’ll be able to see how many credits are left in your package:

Do unused credits get carried over to the next month?

Unfortunately, credits don’t get carried over to the next month. So if you see that you often have a lot of credits left at the end of the month, consider switching to a smaller plan. Please note that when you downgrade your plan, your credits from the previous plan – if you have any left, stay in […]

Do you charge credits for repeated searches?

No. Repeated searches of the same email address are counted as one credit regardless of where you make the search – on the website or through the Chrome extension.

If a search yields no results, do I lose a credit?

Definitely not! If a search doesn’t yield a result, you are already disappointed and we don’t want to rub salt on your wound.

At what time do my credits renew?

Your credits renew at the beginning of each new billing cycle, at 00:00 UTC (Midnight).